IT’S VERY IMPORTANT THAT YOU READ OUR POLICIES THROUGHLY! WE’RE NOT RESPONSIBLE FOR ANY CONFUSION IF YOU HAVEN’T READ THESE POLICIES!
When making a purchase on this site you are agreeing to all policies set by Ambitious Creative Visions.
Ambitious Creative Visions is not at fault if you have failed to fully read and understand these policies. Please note that I do not offer phone consultations and all inquiries must be made via message and/or email.
GHOST POLICY - You will have 24 hours to respond to each message regarding any proofs/revisions. For each response that is later than 24 hours, your turn around time will be extended for an additional 1-2 business days. (Example: If I message you about a revision on Monday morning, and you don't reply until Wednesday night, your project will now be extended an additional 1-2 business days) than originally stated. After 8 days of no communication, your order will be considered cancelled and forfeited with no refund issued. If you'd like to restart your services, you will have to pay the full-service price in full again with an additional $100 restart fee.
IDENTITY VERIFICATION - Ambitious Creative Visions reserves the right to request any client to show proof of identity by sending an ID check via email or text once order has been placed. Failure to complete this check or if you fail the verification may result in order cancellation. This is to protect both Resa Jae Graphics and the client from any fraudulent charges/activity.
REVISIONS & PROOFS - All designs include (1) free complimentary revisions during the drafting process. Any extra revisions during the drafting process will be an additional $50. If you would like a complete different logo other than the 3 on the artboard, IT WILL BE AN ADDITIONAL FEE OF $45.
REVISIONS + PROOFS
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The design process will be done in phases.
-Phase One is the first designs.
-Phase Two and up are revisions.
WHEN PLACING AN ORDER, FILLING OUT THE SUBMISSION FROM IS MANDATORY,
ANY CHANGES OUTSIDE OF WHAT IS PROVIDED TO US WILL BE A NON-NEGOTIABLE $20 FEE !
YOU WILL BE INVOICED FOR THE CHANGES PRIOR TO THEM BEING RENDERED.
To help lessen the chances of needing extra revisions, please be sure to be detailed when filling out your design form. Revisions are minor edits/changes to your logo such as a slight font change, color change, size, etc.
A revision is not a brand-new design. Once you have approved of your design(s) and they have been finalized + emailed over to you, the project is now closed and cannot be edited without an additional fee of $65 Please double and triple check that everything is to your liking and spelled correctly before approving your final design. Any requested edits/revisions after design approval are subject to an additional fee.
UNUSED DESIGNS/CONCEPTS - Any designs sent to the client but were rejected are not to be used by the client or replicated by any means. The client may only use the design(s) that were approved of, paid for and emailed over after confirmation. Any usage or replications of any unpaid designs or design concepts by Resa Jae Graphics will result in legal action.
POSTING CLIENT DESIGNS - Ambitious Creative Visions withholds all rights to post any/all designs to our social media, website, etc. If your brand is launching in the future and not at the time your designs were completed, please reach out and let us know so we can be sure not to post until you have launched. We don't want to spoil your moment. - Terms and Conditions are due to change at any time for any reason without notice.
TURNAROUND TIME - vary depending on the service desired. The standard turnaround time for each service is approximately 5-10 business days.
A more detailed turnaround time can be found on the individual product page. Turnaround times are subject to change depending on the current workload. --Please note that the turnaround time does NOT begin until you have filled out the design form located on the product.
DEPOSITS - When paying a deposit for eligible products please be aware remaining balance is due IMMEDIATELY once you approve your design. You have a grace period of 2 HOURS. If you fail to pay your balance your order will be cancelled and marked as “Not paid” There will be no refunds!
Once REMAINING BALANCE is paid. Your design will be uploaded to your website and/or your files will be sent VIA email.
PRINTING + SHIPPING - Printing and shipping time is approximately 4-8 business days after your designs have been approved of and finalized. Ambitious Creative Visions is not responsible for any delayed, lost/stolen packages, or any incorrect addresses you may have provided. Tracking is provided once your order has been shipped via email. If there are any problems with your items, please reach out via email sales@ambitiouscreativevisn.com and we will try to assist the best we can
FORMATS
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Files will be sent in the following formats: PNG, PDF and JPG.
You will receive logo designs in several colorways for different purposes.
I do not send PSD or AI files unless purchased. (They range from $150 - $200)